Refund policy

At Aluxury, we take pride in the quality and craftsmanship of our products. If, however, you are not completely satisfied with your purchase, we are here to help.

Our Returns Policy

We offer a 100-day return policy from the date of receipt for all our products. This means you have 100 days after receiving your item to initiate a return. To qualify for a return, your item must be in the same condition as you received it, unused and in its original packaging. The order number will be required as proof of purchase.

Initiating a Return

To commence a return, please reach out to us at info@aluxury.co.uk. Upon approval of your return request, we will provide a return shipping label and detailed instructions on the packaging and where to drop off your return. Please note that we will not accept any returned items without a prior return request.

Queries About Returns

If you have any questions regarding the return process, please contact us at info@aluxury.co.uk.

Issues With Your Order

We request that you thoroughly inspect your order upon reception. In the event of receiving a defective or damaged item, or if the incorrect item has been shipped to you, please contact us immediately so we can rectify the issue.

Exceptions / Non-Returnable Items

Certain items are exempt from our return policy for hygiene and safety reasons. These include our diffuser and essential oils, which cannot be returned if opened. Our diffusers cannot be returned once oil is used through them and removing the protective plastic seal invalidates the 30 day money back guarantee. Diffusers may be still be returned, however a re-stocking fee will apply. 

Our candles and reed diffusers may be returned, provided the candle has not been lit, and the diffuser's oil and reeds remain unused. Please get in touch with us if you have any questions or concerns about these exceptions.

Regrettably, we cannot accept returns on sale items or gift cards.

Exchanges

To expedite the exchange process, we advise you to return the unwanted item and proceed with a separate purchase for the new item once your return is accepted.

Refunds

Upon receipt and inspection of your returned item, we will inform you of the approval or rejection of your refund request. If approved, a refund will be automatically processed to your original payment method within 5 business days. Please note, it can take some time for your bank or credit card company to process and post the refund.

If you have not received your refund after 10 business days from the date of our approval notification, please contact us at orders@aluxury.co.uk.