Troubleshooting Guide

 

Welcome to the Aluxury troubleshooting and maintenance guide for our electric diffusers. Our aim is to help you quickly resolve any issues you might encounter and ensure your diffuser continues to enhance your space with its therapeutic scents.

Troubleshooting the Nebula Diffuser 

If you're experiencing problems with your Nebula diffuser, please refer to the solutions below:

No Mist Solutions

The following solutions should resolve any misting issues with the Nebula diffuser ( For Models purchased August 2024 Onwards ). 

  1. Make sure the white round seal is properly seated in the cartridge head and the filter is on the end of the tube ( push the seal down with a pen or similar object and ensure it is not deformed - it should look like the photo below ). Please note: the seal should be checked every time an oil bottle is inserted.  
  2. If the white seal is deformed, you can replace it with the spare one in the USB packaging. 
  3. Try decanting the oil into the spare empty oil bottle provided ( this bottle is specifically designed for the machine )
  4. Run on M3 setting ( Green mode ) for 20-30 seconds to draw the oil through ( oils can take some time to draw through for the first time ). 
  5. Some oils mist much finer than others, please try using your phone torch over the top vent to see if it is just misting very finely. You may require a compatible oil diluent to make the oil compatible with waterless diffusers. 

 

Replacement Cartridge

If the cleaning process has not worked, it may mean you need to replace the cartridge. They can be purchased from the website here. 

Not Charging

  • Possible Cause: Faulty USB cable or incorrect power source.
  • Solution: Use the provided USB cable and check for any damage. Ensure the power source does not exceed 5V.

Won't Stay On

  • Possible Cause: Power issue or the cartridge is not correctly installed.
  • Solution: Check the power connection and USB cable for any faults. Ensure the cartridge is correctly installed and fully engaged.

 

Further Assistance

Should your issue not be resolved with the above steps or if you need additional support, our customer service team is eager to assist. Contact us via the contact form on our website or directly at info@aluxury.co.uk.